Based on 4 reviews
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The worst customer service ever! Emily, who claims to be be the Office Manager not only lied to me about the status of... my order, but lied again when I confronted her about the previous lie. I had an order go thru on a Wednesday, my doctor asked that I allow 7 days to process. Waited 7 days and called to check the status, Emily told me that she was waiting for insurance authorization and that she would check on it. She took my callback info and said she would update me ASAP. I waited an additional 2 days and called back. She again advised that she was waiting for authorization and would call them immediately. I waited 20 minutes and called my insurance directly. My insurance representative advised me that ATI had never requested an authorization, nor had they called to check on an authorization. I called back and again spoke with Emily. She told me I was wrong and my insurance lied to me. I told her to cancel my request with them and asked my doctor office to send to another company to supply the necessary machine. Within 20 minutes my insurance company called to verify they had the authorization and that it would processed the same day! So ATI had my orders for 10 days and did nothing the other company had my order for 10 minutes and had a pending authorization. ATI obviously doesn’t want or need new customers so I would say, take your orders and business elsewhere!!!read more
Very quick and pleasant service. Supplies arrive in time and as expected. They do a good job all around!
Lisa Donovan Davis
Going to ATI was the best decision I’ve made. Patti explained everything and put me at ease. It’s been so easy working... with them. I never have to wait and get personal treatment like they really care about you. Definitely recommend.read more
Corey Tyler Moore
Very professional, great communication answering any questions I’ve had...Patti is fantastic!